Support
Need a hand? Email support@emberdevstudios.com and we’ll get back to you, usually within one business day.
Do I need an account?
No. Everything works without one, and your training is saved on your phone. Sign in only if you want a cloud backup you can restore on another phone.
How do I move my data to a new phone?
On your old phone, open Settings, tap “Sign in to back up” and sign in with Apple or an email code; it then backs up automatically. On the new phone, sign in with the same account and choose to restore.
My rest-timer alert didn't go off.
Make sure notifications are on for Reptra Pro (Settings in the app shows a Turn on button if they are off). On Android, also allow exact alarms when the app asks, so the alert fires on time.
How do I cancel Reptra Pro?
Subscriptions are managed by the store: on iPhone go to Settings › your name › Subscriptions; on Android open Google Play › Profile › Payments & subscriptions. Deleting the app does not cancel.
I bought Pro but it isn't showing.
Use Restore purchases on the Reptra Pro screen in the app, signed in to the same App Store or Google Play account you bought with.
How do I delete my account?
In the app, open Settings, tap your account (“Account and backup”), then Delete account. That removes your account and its backup. To also clear this phone, use Settings › Delete all data. See the Privacy Policy.